A customer experience usually starts with the first phone call to your business. It is considered good customer service to answer a phone call within 2-5 rings. At PacStates we want to help you create the BEST customer experience possible for those that call your business and save valuable time for all and we’d like to help you increase your customer experience and help your business grow.
We understand that making changes to any business practice takes effort. Especially when the changes are technical or changing a long standing practice. For over 30 years we have been here to assist our clients by listening effectively, asking a few questions and creating a personalize highly-effective call flow experience through a seamless implementation process. To help you get started in the process, we’ve listed a series of frequently asked questions many of our clients asked us while they were considering phone system changes. Please call us for your more personalized questions and allow us to help you increase your customer call experience satisfaction and ratings.
At PacStates, our team of experts is always available to answer any of your business questions, usually in a straightforward and simple conversation. Give us a call at (775) 828-2020!
We work with business leading products including;
Hosted/cloud systems allow you to connect right away with minimal hardware. When a natural disaster hits, or equipment ages, you won’t have anything to replace or repair.
Even with cloud solutions, PacStates is here to guide you through implementation and ongoing support.
Regardless of company size, inbound or outbound communications, PacStates Contact Center Solutions can help companies decrease costs and improve efficiency and productivity.
PacStates thirty years’ experience designing, implementing and supporting contact centers ensures a successful deployment.
On-premise phone systems live on-site in your equipment room. They can be readily customized based on your business needs—and adapted as your business evolves.
PacStates works closely with your team to manage your system, offering 24/7 support. We understand that choosing an on-premise phone system is an investment. But with our expertise, your decision will save you money for years to come.
The hospitality industry is fiercely competitive with social media instantly reflecting the customer’s experience. Studies show that an increased rating on review platforms can represent an 11.2% profit growth while maintaining the same occupancy. PacStates hospitality solutions enhance both staff and customer experience, and therefore the bottom line.
Deploy Communications Your Way – Whether on-site, private cloud, public cloud or a hybrid platform, PacStates gives you options.